Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through our website, https://www.forano.store. By making a purchase, you acknowledge and agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

Items may be returned within 30 days of the original purchase date, provided they are in their original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return or refund: personalized or custom-made products, digital downloads, and items marked as final sale. We reserve the right to refuse returns that do not meet our eligibility criteria.

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (305) 263-9141. You must provide your order number and reason for return. We will provide instructions and a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method and retaining proof of postage, as we are not liable for lost return shipments.

Refunds

Processing Time

Refunds will be processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.

Partial Refunds

We may issue partial refunds for items returned in used, damaged, or incomplete condition, reflecting the reduced value of the product.

Exchanges

Exchanges are subject to product availability. To request an exchange, follow the return process and specify the desired replacement item. If the replacement is unavailable, we will issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] or +1 (305) 263-9141. Provide your order number and photos of the damage or defect. We will arrange for a replacement or refund at our discretion.

Customer Responsibilities

You are responsible for ensuring that return items are securely packaged to prevent damage during transit. We are not responsible for items damaged due to insufficient packaging. Additionally, you must comply with all instructions provided by our customer service team regarding returns.

Contact Information

For questions or assistance regarding returns and refunds, please contact us:

• Email: [email protected]
• Phone: +1 (305) 263-9141
• Address: 4086 East Sunset Way, Miami, Florida 33163, United States

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

Legal Disclaimer

This policy is provided for informational purposes and does not constitute legal advice. Our liability is limited to the remedies described herein, and we are not liable for indirect or consequential damages. By using our website, you agree to resolve any disputes related to returns or refunds through direct communication with us.